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Merchant Agreement

This Merchant Agreement and the rights and obligations contained in this Merchant Agreement are in addition to and are incorporated into the All Events Terms of Service by reference. Nothing in this Merchant Agreement will be deemed to modify, waive, amend or rescind any other term of the Terms of Service. Please read this Merchant Agreement carefully: it contains important information about payment and refund terms and requirements, event prohibitions, rights you provide to us, and other rights, representations and liabilities. Further, any terms herein are governed by the dispute resolution terms (and subject to all other terms of the Terms of Service, including the arbitration provisions set forth in Section 9 of the Terms of Service. We recommend that you read those Terms, as they may affect your rights.

Who We Are.

1.1 All Events.

Welcome to All Events! We are a ticketing and registration platform dedicated to bringing the world together through live experiences. Through our platform, mobile apps and services, we enable people all over the world to create, discover, share and register for events.

1.2 The Services.

All Events’ products, features and offerings are available online through various All Events properties including without limitation, All Events Ticketing, All Events Facilities; off platform, including without limitation, entry management, sponsorship and marketing or distribution services; and through mobile applications, webpages, application programming interfaces, and subdomains (“Applications").

(a), (b), and (c) are collectively referred to as "All Events Properties" or our "Services". All Events is an Australian company with its principal place of business at 11 Clearwater Way Ascot WA 6104 (ABN 91 635 755 421) ("All Events," "us," "we" or "our"). When this Merchant Agreement mentions "All Events," "we," "us," or "our," it refers to All Events, Inc. and its Affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners and employees. An "Affiliate" of any entity means any person or entity that controls, is controlled by, or that is under common control with, such entity, whether as of the date of your agreement to this Merchant Agreement or thereafter. For purposes of this Agreement, "control" means ownership or control, directly or indirectly, of more than 20% of the outstanding voting stock of an entity or otherwise possessing the power to direct the management and policies of an entity. Affiliates of All Events include without limitation, All Events USA, All Events UK and All Events Canada.

1.3 Organisers and Consumers.

When this Merchant Agreement uses the term "Organiser" we mean event creators using the Services to create, list or promote events for consumers using our Services to consume information about, or purchase tickets for events from Organisers ("Consumers"), or for any other reason.

Organisers, Consumers and third parties using our Services are all referred to in these Terms collectively as "Users", "you" or "your".

2. Our Merchant Agreement.

2.1 Purpose.

The following policy sets forth the terms and conditions upon which Organisers can use the Services to create, promote and/or collect sales proceeds for selling tickets and/or registrations to an event (this "Merchant Agreement"). By accepting the Terms of Service, you agree to the terms of this Merchant Agreement without modification and enter into a binding contract with All Events, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for selling tickets and/or registrations to an event.

3. Additional Registration Information.

3.1 Additional Information.

As part of the creation of any paid or free event or at any time following such creation, you may be required by All Events to provide additional information (beyond the information required to register for the Services) about yourself, the entity you represent (if any) and the principals/beneficial owners of the entity you represent (if any) (collectively, "Additional Registration Data"). As an example, the Additional Registration Data may include current address, trading as (TA) names, description of products, website address, bank account or other payment account information, Tax Identification Numbers, date of birth, passport or drivers licence number, country of origin, copies of government identification documents and other personal information. This information may be used to verify your identity, the validity and/or legality of your transactions and/or whether you qualify to use the Services for paid events. You agree to: (a) provide this information in a timely, accurate and complete manner and (b) maintain and promptly update this information in a timely manner to ensure it remains accurate and complete at all times.

3.2 Disclosure Authorization.

Organiser agrees that All Events is permitted to share Registration Data (as defined in the Terms of Service), Additional Registration Data and information relating to your events and transactions on the Services with our Payment Processing Partners (as defined below), the Card Schemes (as defined below) and Alternative Form of Payment Frameworks (as defined below) and with your bank or other financial institution, in each case to the extent your transactions or events involve such third parties. In addition, you authorise All Events to verify your Registration Data and Additional Registration Data and conduct due diligence on you through third parties, including third party credit reporting agencies.

3.3 Failure to Provide.

We reserve the right to suspend your All Events account or to withhold any amounts due to you in the event that we reasonably believe that your Registration Data or Additional Registration Data is inaccurate or if you fail to provide all Registration Data or Additional Registration Data within the timeframes requested.

4. Payment Methods; Payment Process.

4.1 Overview.

(a) Payment Methods.

There are two types of payment processing options Organisers may elect to use to collect sales proceeds for tickets or registration they sell to Consumers:

"Facilitated Payment Processing" or "FPP," which consists of Organisers directly receiving all sales proceeds (for the avoidance of doubt, including, without limitation, ticket face value, All Events Service Fees, All Events Payment Processing Fees, taxes, and royalties) from ticket, registration and merchandise (or other item) sales and donations solicited via the Services (collectively, "Event Registration Fees") using third party payment services, such as PayPal®; and

"All Events Payment Processing," "EPP," or the "EPP Service," in which All Events acts as Organiser's limited payments agent for the purpose of processing Event Registration Fees using its Payment Processing Partners (as defined below).

Unless otherwise agreed by All Events, Organiser agrees not to preference one form or method of payment over another, and Organiser agrees not to charge Consumers additional fees or other amounts in connection with one payment method where Organiser does not charge Consumers those fees or other amounts for all payment methods.

(b) All Events's Role.

For the avoidance of doubt, All Events does not and will not provide banking, deposit taking, stored value, insurance or any other financial services to an Organiser other than, for Organisers who elect EPP, serving as a limited payments agent as set forth below. To provide the EPP Service, All Events utilises third party gateways, payment processors, merchant acquirers and/or merchant acquiring banks with which we have relationships (collectively, "Payment Processing Partners") and both Organisers and All Events are subject to the rules and regulations of such Payment Processing Partners. Additionally, in certain instances, for you to participate in the EPP Service, you must have entered into a separate agreement with our Payment Processing Partner (the “Payment Processor Agreement”). For convenience, All Events shows you a balance of proceeds for your events in your All Events account, however, that balance merely reflects the amount of Event Registration Fees collected by a third party payment service (FPP) or by our Payment Processing Partners (EPP), and in the case of EPP, represents only a general unsecured claim against All Events and not a store of value or a deposit/current account.

(c) Confirmations.

Upon an order being placed by a Consumer and confirmed through All Events, All Events generates a confirmation message and issues a unique confirmation number for such Consumer's order. Organiser agrees to unconditionally accept, honour and fulfill all ticketing, registration, merchandise and donation commitments that have been confirmed by All Events through the Services. Organiser agrees it is Organiser's responsibility to verify a Consumer's confirmation number and/or any event restrictions prior to the applicable event.

(d) Fees.

Regardless of the payment processing option elected, Organiser agrees to pay All Events all applicable service fees for each ticket, registration or other item sold or donation solicited via the Services (the "All Events Service Fee"). To the extent Organiser uses EPP, Organiser also agrees to pay All Events the additional All Events Payment Processing fee (the "All Events Payment Processing Fee") for each ticket, registration or other item sold or donation solicited via the Services. The All Events Service Fee and the All Events Payment Processing Fee vary by country and processing currency. The current fees can be found here, with additional explanation in this article in our Help Centre. Note that these fees are subject to change from time to time with respect to transactions that occur following the change.

In addition, Organiser may from time to time request additional Services from All Events, including without limitation marketing and promotion services, equipment leasing, on-site services, printed tickets and dedicated account management, which All Events may provide at its discretion and the terms of which will be covered by a separate written agreement. Fees for such ancillary Services (the "Ancillary Fees") will be disclosed to Organiser prior to Organiser's acceptance of such Services. The All Events Service Fee, the All Events Payment Processing Fee and the Ancillary Fees are referred to herein as the "Fees." In addition to such Fees, All Events may also charge you, at All Events’ standard rates, for research, including, but not limited to, research required to respond to any third party or government subpoena, levy or garnishment on your account, and research and activities necessary to verify and execute any payee change, whether pursuant to the Uniform Commercial Code (as discussed further below) or court order.

All Events may charge various fees to Consumers that are not passed on to Organisers, related to ticket sales, processing, handling, and access to various All Events content and services. We have sole discretion to set and assess such fees.

4.2 Facilitated Payment Processing.

(a) Independent Relationship.

When using FPP, Organisers and Consumers effect the applicable payment transaction through a third-party service and are bound by the applicable terms of use governing such service. Organiser will collect all Event Registration Fees through the applicable third-party service and All Events accepts no (and disclaims all) obligation or liability with respect to such collection or the performance or non-performance of such third party service.

(b) Invoices.

Invoices for Fees are sent to Organisers monthly for Fees incurred in the previous month, provided that our failure to send a timely invoice will not excuse payment obligations. All invoices are due and payable within thirty (30) days of delivery of the invoice.

4.3 All Events Payment Processing.

(a) Underwriting.

If you have requested EPP, then upon receipt of Additional Registration Data and if applicable your separate acceptance of the Payment Processor Agreement, All Events will determine, in its discretion (which may be based on input from our Payment Processing Partners), whether you are qualified to use EPP. If you are not qualified to use EPP, but you are otherwise qualified to use the Services, All Events will notify you and you may switch to FPP unless the reason that you do not qualify for EPP is that your event is a Prohibited Event, you are a Prohibited Merchant and/or your transactions are Prohibited Transactions, in each case as such terms are defined in Section 5 of this Merchant Agreement. For risk management and security reasons and to meet the requirements imposed by our Payment Processing Partners, we may from time to time in our discretion impose a transaction limit on the amount of any given transaction that you process through EPP and you authorise us to reject any transaction over that limit. We may also from time to time in our discretion impose a reserve requirement on you under Section 4.3(f).

(b) Payment Process.

When using EPP, payment processing occurs directly through our Payment Processing Partners, and you understand and agree that within five (5) business days after the successful completion of an event, All Events will on your behalf cause our Payment Processing Partners to pass along to you all Event Registration Fees related to such event that have been processed by our Payment Processing Partners, subject to deduction of all applicable Fees then due;

our right of setoff against any debts or other amounts owed to us or any of our Affiliates by you or any of your Affiliates under this Merchant Agreement, the Terms of Service or other applicable agreement for Services provided by All Events or any of its Affiliates;

any other deductions authorised pursuant to this Merchant Agreement; and any reserves established as set forth in subsection (f) below.

Such payouts will be made only to the payout information designated by Organiser on the Services under "Payments & Payouts." Payouts are made by Stripe. EPP may allow you to accept payments from card based payment networks, such as Visa®, MasterCard®, American Express® and Discover® (collectively, the "Card Schemes"), and non-card based payment networks such as direct debit and other alternative forms of payment (the "Alternative Form of Payment Frameworks"). Except to the extent that the Commercial Entity Agreement (as defined below) is applicable to you, and notwithstanding the Payment Processor Agreement you may have entered into with our Payment Processing Partner, or a Card Scheme, you are not a direct party to any agreement with any Payment Processing Partner, Card Scheme or Alternative Form of Payment Framework, nor are you a third party beneficiary of any such agreement. In addition, by accepting a particular Card Scheme payment type (e.g., MasterCard, Visa, American Express), you are authorizing the owner of that Card Scheme and its affiliates to use your name, address and website URL in any media from time to time. You agree that, regardless of the delivery option used by All Events to make a payout to you, you will not request or use any information related to that payout method (including, but not limited to, any check or check information) for any purpose that you know or should know to be fraudulent, erroneous or otherwise in violation of this Merchant Agreement.

For Stripe transactions, if any bank account number you provide to us, including a bank account number you provide as part of your Additional Registration Data, is inaccurate, you agree that we are still entitled to make payment to that account number, even if the bank account is not owned by you. You agree that we may rely solely on the bank account number you provide to us as the proper identification of your bank account, even if the bank account number identifies a different account from your account. You also agree to reimburse us for any losses or expenses we incur as a result of our reliance on any bank account number you provide to us.

You agree that we may, from time to time, in our sole discretion, without notice to you, setoff against your or your Affiliate's reserve as defined under Section 4.3(f), setoff against any Event Registration Fees you receive and any other fees for Services provided to you or any of your Affiliates by All Events or any of its Affiliates (including for any All Events fees or any other amounts you owe to All Events under this Merchant Agreement, the Terms of Service, or any other agreement between you and us), or both (a) and (b), based upon the level of refunds, disputed charges, chargebacks, customer complaints, allegations of fraud, changes in your or your Affiliate's credit profile or the underlying event(s)' risk profile, fraudulent conduct by you, any of your Affiliates or anyone acting on your behalf, or breaches of the Terms of Service or any other agreement between Organiser and All Events, including this Merchant Agreement or any other applicable agreement for Services provided by All Events or any of its Affiliates.

We may exercise such setoff rights before we make any payout, by Stripe, to you. We are not liable to you for any claims resulting from our decision to exercise our setoff rights. We may also exercise any of our rights and remedies under Section 4.5 of this Agreement regarding recovery of such amounts due and owing to us from you.

You understand that we may also debit your Event Registration Fees if All Events is served with legal process seeking to attach or garnish any of your funds or property in All Events’ possession.

You also understand that, we may be required, upon receipt of a notice of assignment and payment direction from your secured party (lender), to pay all or a portion of your Event Registration Fees as directed by your secured party. If we receive such a notice and direction, we will, after deducting our fees and expenses of compliance as provided above, make payments to your secured party as so directed without notice to you.

(c) Appointment as Agent.

With respect to any events for which Organiser uses EPP, Organiser hereby appoints All Events as Organiser's limited payment agent for the purpose of facilitating the receipt of payments made by Consumers for such events through our Payment Processing Partners, and the disbursement of those payments to Organiser. Organiser agrees that a payment made by a Consumer that is processed by All Events will be considered the same as a payment made by a Consumer directly to Organiser and Organiser will sell or provide all advertised goods and services to the Consumer as if Organiser had directly received the Event Registration Fees from such Consumer, regardless of whether the Event Registration Fees have yet to be or are ever received from All Events. Organiser agrees that All Events, in its role as limited payments agent, is authorised to enable Consumers to transfer or upgrade a ticket and/or registration (if such transfers are permitted by Organiser during the event registration process);

hold, disburse and retain proceeds on Organiser's behalf pursuant to this Merchant Agreement, or otherwise instruct our Payment Processing Partners to do so;

issue refunds to Consumers as set forth in Section 4.4 below; and manage credit card chargebacks as set forth in subsection (g) below.

In accepting appointment as the limited agent of Organiser, All Events assumes no liability for any acts or omissions of Organiser and Organiser understands that All Events’ obligation to pay Organiser is subject to and conditional upon Consumers’ actual payment of Event Registration Fees. Organiser further authorises All Events to delegate its obligations under this Merchant Agreement to certain of its affiliated entities both within and outside the United States, provided, that All Events will remain liable for the discharge of its obligations under this Merchant Agreement by such affiliated entities.

(d) Advances.

Organiser agrees that all Event Registration Fees for a given event are earned by Organiser only following the conclusion of the applicable event. All Events, in its discretion, may determine to advance a portion of Event Registration Fees to Organiser prior five (5) business days after the successful completion of an event, on such terms and conditions set forth in

this Merchant Agreement;

the applicable agreement for Services entered into by you and All Events; and/or such terms that Organiser and All Events agree to in a separate agreement.

Organiser agrees that any payments made by All Events of Event Registration Fees prior to the fifth (5th) business day after the end date of the successful completion of the applicable event are merely advances of amounts that may become due to Organiser under this Merchant Agreement. If All Events decides to advance a portion of Event Registration Fees to Organiser, Organiser acknowledges and agrees that All Events may at any time (x) terminate or suspend Organiser's right to receive such advance payments; and/or (y) alter the terms (i.e. frequency, reserve rate and maximum aggregate cap) of such advance payments made to Organiser. In addition, Organiser agrees that All Events may demand back such advances (or any portion thereof) from time to time in its discretion based upon the level of refunds, disputed charges, chargebacks, customer complaints, allegations of fraud, changes in Organiser's credit profile or the underlying event(s)' risk profile, or breaches of the Terms of Service, including this Merchant Agreement. Upon receipt of notice of any such demand, Organiser will thereupon promptly pay back to All Events the portion of any such advance demanded. Organiser acknowledges and agrees that All Events has the right to withhold funds as set forth in Sections 4.3(b) and 4.5(a) of this Merchant Agreement. Organiser also acknowledges and accepts its obligations under Section 4.3(g) and 4.4(c) of the Merchant Agreement, including its obligations to reimburse All Events for refunds and credit card chargebacks.

(e) Cancellations; Non-performance.

No payments will be made to Organiser with respect to any event that is cancelled or with respect to which All Events believes there is a risk of cancellation or non-performance, unless All Events receives adequate security (as determined by All Events in its discretion) for Organiser's obligations under this Merchant Agreement. In addition, no Event Registration Fees for a given event will be settled to Organiser until that event is successfully completed. If payments have already been settled to an Organiser for a cancelled event, Organiser will immediately refund to a payment address designated by All Events all such payments upon cancellation of such event for the purpose of effecting refunds if refunds are being made under Section 4.4. You are responsible for complying with the requirements of Section 4.4 and the requirements of the Organiser Refund Policy Requirements which are in addition to and are incorporated into the Terms of Service by reference. If you do not remit funds due to All Events that are sufficient to cover refunds due to Consumers for an event cancellation or non-performance, including, but not limited to, any mandatory refunds under Section 4.4(c) below, then you acknowledge and agree that the amount of such funds shortfall will become due and owing from you to us under these Terms of Service, including this Merchant Agreement, until you have satisfied the amount in full and such amounts are also subject to the provisions of Sections 4.4(f) and 4.5 of this Agreement.

(f) Reserves and All Events Right of Setoff.

All Events reserves the right to retain a certain percentage of Event Registration Fees and any other fees for Services provided to you or any of your Affiliates by All Events or any of its Affiliates (with such percentage being determined by All Events in its discretion) to fund a reserve at any time as we determine in our discretion to be necessary based upon the level (or expected level) of refunds, disputed charges, chargebacks, customer complaints, allegations of fraud or changes in Organiser's credit profile or the underlying event(s)' risk profile; and as otherwise necessary to secure the performance of your obligations under the Terms of Service, including this Merchant Agreement, or to protect All Events against fraudulent or erroneous activity.

All Events’ right to hold a reserve will continue following the applicable event(s) and until either Organiser and any of its Affiliates have discharged all obligations under the Terms of Service or other applicable agreement for Services provided by All Events or any of its Affiliates and the applicable periods for refunds, disputed charges, chargebacks, and complaints have passed or;

Organiser and any of its Affiliates have otherwise provided All Events or any of its Affiliates with adequate security (as determined by All Events or its Affiliates in their discretion) for its obligations under the Terms of Service or other applicable agreement for Services provided by All Events or any of its Affiliates, whether matured or unmatured, contingent or non-contingent, or liquidated or unliquidated.

Further, the reserve is subject to the right of setoff as set forth in Section 4.3(b). In the event that the exercise of our or our Affiliates' setoff right does not fully cover the amount of funds due and owing from you or any of your Affiliates to us or any of our Affiliates under the Terms of Service or other applicable agreement for Services provided by All Events or any of its Affiliates, including this Merchant Agreement, then such amount of funds will be deemed due and owing to us until you have satisfied the amount in full.

(g) Chargebacks; Reversals.

Any credit card chargebacks or other transaction reversals initiated against All Events or its affiliates for any reason (except to the extent they are caused solely by All Events’ negligence or wilful misconduct) with respect to an Organiser's event and all related credit card association, payment processing, re-presentment, penalty and other fees and expenses incurred by All Events or its affiliates in connection with such chargebacks will ultimately be the responsibility of Organiser, and Organiser agrees to promptly and fully reimburse All Events for such amounts on demand. As part of All Events’ activity as limited payments agent, All Events will use commercially reasonable efforts to manage the re-presentment of such chargebacks and reversals on behalf of Organiser and Organiser hereby authorises All Events to do so and agrees to use reasonable efforts to cooperate with All Events in such re-presentment. However, All Events will have no obligation to re-present any chargeback that it believes in its discretion it is more likely than not to lose or that relates to a transaction that should be refunded in accordance with the Organiser's refund policy or the provisions of Section 4.4(c) below. Understanding the nature of the Payment Scheme Rules (as defined below) and the discretion that they provide to the Card Schemes and Alternative Form of Payment Frameworks, both parties agree that All Events’ loss of any chargeback that has been re-presented by All Events will not in any way limit Organiser's obligation to reimburse All Events and its affiliates under this paragraph.

(h) Currencies.

All Events only provides the All Events Payment Processing Service for certain currencies and for Organisers in certain locations listed here. In addition, Event Registration Fees collected in a currency may only be paid out to Organiser in the currency in which they are collected. All Events does not provide currency conversion services. Finally, different payment options or payment methods may be available to you depending on the currency in which you collect Event Registration Fees and your location as detailed here.

(i) Payment Scheme Rules.

The Card Schemes and Alternative Form of Payment Frameworks require that you comply with all applicable bylaws, rules and regulations published by them from time to time (collectively, the "Payment Scheme Rules"). We may be required to change this Merchant Agreement in connection with amendments to the Payment Scheme Rules. Depending on what payment methods you elect to use in EPP, you may be subject to different Payment Scheme Rules. You agree to comply with any applicable Payment Scheme Rules as in effect from time to time. These Payment Scheme Rules, include without limitation, a requirement to submit only bona fide transactions, limits on how you use the Card Scheme logos and trademarks and authorization to use certain of your information to show that you participate in the Card Schemes. The Payment Scheme Rules are publicly available from the websites of the related Card Schemes and Alternative Form of Payment Frameworks.

(j) Special Payment Terms.

The following additional terms apply to the extent you use the corresponding payment option:

Recurring Payments/Layaway. Organiser may use All Events’ "layaway" functionality, upon All Events’ prior approval. If Organiser elects to use such functionality, Organiser agrees to display all notices required by and to comply in all respects with all applicable local, state, provincial, national and other laws, rules and regulations and the Payment Scheme Rules, including with respect to consumer cancellations and refunds. No additional fees or increased prices may be charged for tickets purchased on "layaway" and the number of instalments may not exceed four (4).

Pay by Invoice. You may elect to add "pay by invoice" as an option to your EPP Service. If you use pay by invoice you must supply bank account information requested by All Events, which information will be displayed on invoices and order confirmations delivered by All Events to the applicable Consumer after completion of a transaction on the Services. Organiser will then collect the funds from the Consumer and then mark the ticket/registration as "paid" in a designated area of the Services. Once marked as paid, All Events will cause the Consumer's ticket to be validated such that when scanned with one of All Events’ Applications it will show as valid. It is Organiser's sole responsibility to provide accurate bank account information, collect all amounts from Consumers, process refunds (if applicable) off the Services, and accurately mark tickets/registrations as paid or unpaid on the Services in the designated area. For the avoidance of doubt, with "pay by invoice" the payment transaction is affected solely between Organiser and the applicable Consumer.

4.4 Refunds.

(a) Refund Policy and Process.

Regardless of what payment method is selected, Organiser agrees to communicate a refund policy to Consumers with respect to each event posted on the Services. Organiser agrees:

that such refund and such policy shall comply with the Organiser Refund Policy Requirements; and

to administer such refund policy in accordance with its terms.

The Organiser Refund Policy Requirements are incorporated by reference into this Merchant Agreement. All refunds for EPP transactions must be processed through All Events, unless otherwise agreed by All Events. For EPP transactions, the Organiser can issue refunds to Consumers directly through the Services within certain windows permitted by our Payment Processing Partners. If the refund is outside such windows, then it will need to be processed manually by All Events. All Events may determine in its sole discretion to not process any refunds that are manual, in which case they will be processed directly by the Organiser. Consistent with the Consumer Refund Policy Requirements, refunds that you are responsible for due to the cancellation or non-performance of an event are subject to the following refund requirements:

In the event of a full or partial event cancellation, Organiser agrees to issue refunds to Consumers either by using backup funding sources within the All Events platform (e.g. additional security sources) or remitting funds due for refunds back to All Events so that refunds can be processed by All Events on the Organiser's behalf.

Organiser agrees that no refunds will be made outside of the All Events platform (e.g. offline), and EPP refund transactions may only be employed for bona fide event refunds, and not for other activity such as money transfers, including without limitation cash advance transactions.

If Organiser elects to remit funds back to All Events so that All Events can process refunds on Organiser's behalf, Organiser must remit funds to All Events that are sufficient to cover refunds due to Consumers within 5 days of the cancellation of the event.

Organiser agrees to notify Consumers of the event cancellation as soon as reasonably possible and prior to the event start time.

Organiser will be the main point of contact for Consumers with refund requests, and Organiser will instruct the Consumers not to contact All Events with refund requests.

Organiser will provide clear instructions and contact information to Consumers so that Consumers can make refund requests, or, alternatively, Organiser will turn on the in-product refund request function within the All Events platform and respond to any Consumer refund requests received.

Organiser acknowledges that All Events reserves the right to charge the Organiser for the cost of any charge backs related to the cancelled event, and such amounts are also subject to the provisions of Sections 4.4(f) and 4.5 of this Agreement.

If the Organiser cancels only part of a multi-day event, then Organiser agrees to refund a pro-rata monetary value portion of the purchase price of a multi-day ticket based on the corresponding monetary value of the portion of the multi-day event that was cancelled. For example, if Organiser sells a 3-day ticket to a festival for $150, and cancels 1 day of the festival, the Organiser must provide a $50 refund to Consumers for the cancelled day.

If the Organiser is offering Consumers a credit or other accommodation through which Organiser will “make good” on its obligations to Consumers in lieu of a purchase price refund, then (i) such credit or other accommodation must be of equal or greater value to the value of the ticket for the cancelled event, and (ii) such value and all terms applicable to such credit or other accommodation (including but not limited to the period in which such credit or other accommodation must be used, if such limitations are permitted by applicable law (as to which Organiser bears sole responsibility for compliance)) must be clearly communicated to the Consumers. The issuance of any credit or other accommodation is solely the Organiser's responsibility and the Organiser is responsible for compliance with all applicable local, state, provincial, national and other laws, rules and regulations. Organiser agrees that it will be fully liable for the cost of chargebacks received related to purchases even if a credit, accommodation, or an "other make good" refund is given. Further, in the event that Organiser fails for any reason to honour a credit or other accommodation, including without limitation by failing to hold the event(s) for which such credit or other accommodation was used, All Events shall be entitled to exercise all rights under this Merchant Agreement, including but not limited to the right (but not the obligation) to issue refunds to impacted Consumer(s) and to collect such sums directly from Organiser.

This subsection applies to credits offered to Consumers who purchased through EPP transactions. Organiser agrees and understands that any funds associated with another “make good” issued in the form of a credit that is usable only for Organiser’s future events will, as between All Events and the Organiser, be processed by All Events in the same manner as a refund from Organiser’s account in accordance with the terms of this Merchant Agreement, including without limitation, appointment of All Events as a limited payments agent pursuant to Section 4.3(c) of this Merchant Agreement. Such credit, upon use, will be processed on the Organiser’s behalf by All Events as part of the final settlement of the event in accordance with the terms set forth herein for the EPP Service. A credit will be deemed “used” once the Consumer either attends the concluded event to which the credit was applied or fails to attend the concluded event to which the credit was applied. However, if Organiser has established a period in which such credit must be used and the credit is not used during the established period, such credit will be applied to Organiser’s account and settled with Organiser’s next scheduled payout, provided that Organiser offered a substitute event that was ticketed and completed during the established period.

(b) Refund Disputes.

Regardless of what payment method is selected, all disputes regarding refunds are between Organiser and its Consumers. In the event of a dispute, All Events may try to mediate, but ultimately it is Organiser's obligation to settle the dispute. Notwithstanding the foregoing, with respect to EPP transactions, All Events will have the right to make refunds on Organiser's behalf as set forth in subsection (c) below.

(c) Mandatory Refunds.

Notwithstanding the foregoing, Organiser authorises All Events to make refunds in the following situations Organiser specifically authorises the refunds at the time;

the event description presented to a Consumer at time of purchase is significantly different from the actual event;

Attendees are unable to attend the event due to failure of the Organiser to adequately plan for capacity, ingress or egress, or attendance will otherwise subject the Consumer to safety concerns;

All Events believes in its discretion that specific orders should be refunded under the Organiser's posted refund policy or All Events’ Organiser Refund Policy Requirements, including without limitation, that they are required by applicable local, state, provincial, national or other law, rule or regulation or the Payment Scheme Rules;

All Events believes in its discretion that the refund request, if not granted, will lead to a chargeback that All Events is more likely than not to lose;

Organiser failed to list a refund policy on the applicable event page and All Events believes in its discretion that a refund would be reasonable under the circumstances;

All Events believes in its discretion that specific orders are fraudulent (e.g., made with stolen credit cards or otherwise not bona fide transactions); or

All Events believes in its discretion that the order is a duplicate.

Organiser also authorises All Events to make refunds of any and all orders (including those for unrelated events) if All Events believes in its discretion that Organiser has engaged in any fraudulent activity or made any misrepresentations;

All Events believes in its discretion that there is substantial risk of non-performance by Organiser with respect to the applicable event or future events;

All Events believes in its discretion that it is likely to receive complaints, refund requests, transaction reversals and/or chargebacks with respect to a substantial amount of orders; or

All Events believes in its discretion that Organiser is a Prohibited Merchant, has used the Services to process Prohibited Transactions or to manage Prohibited Events or that failing to make the refunds would otherwise expose All Events to legal liability.

Because all sales are ultimately made by Organisers, Organiser hereby agrees to promptly and fully reimburse All Events and its affiliates upon demand for refunds that All Events makes pursuant to this Merchant Agreement, other than to the extent that the necessity for such refunds is caused by All Events’ negligence or wilful misconduct. Organiser acknowledges and agrees that chargebacks will result in losses to All Events in excess of the amount of the underlying transaction and that by refunding transactions in advance of a chargeback All Events is mitigating such losses and its damages with respect to Organiser's breach of this Merchant Agreement. If you do not remit funds to All Events that are sufficient to cover mandatory refunds as described by this Section 4.4(c) for an event cancellation or non-performance, then you acknowledge and agree that the amount of such funds shortfall will become due and owing from you to us under the Terms of Service, including this Merchant Agreement, until you have satisfied the amount in full and such amounts are also subject to the provisions of Sections 4.3(f) and 4.5 of this Agreement.

4.5 Non-Exclusive Remedies; Taxes.

Non-Exclusive Remedies.

If Organiser fails to pay to All Events or any of its Affiliates any amount owed pursuant to the Terms of Service (including without limitation this Merchant Agreement) or any other applicable agreement for Services provided by All Events or any of its Affiliates when due and following a late payment notice being delivered by All Events, such amount will bear interest calculated from the date due until paid in full at a rate equal to the lesser of one percent (1%) per month, compounded monthly; and the maximum amount permitted by applicable local, state, provincial, national or other laws, rules or regulations.

In the event any amounts are owed by Organiser or any of its Affiliates to All Events or any of its Affiliates under the Terms of Service (including without limitation this Merchant Agreement) or any or other applicable agreement for Services provided by All Events or any of its Affiliates, All Events or its Affiliates may, without limiting its other rights and remedies and to the extent permitted by applicable local, state, provincial, national or other laws, rules or regulations withhold any amounts due to Organiser or any of Organiser's Affiliates, whether for a particular event or for any other event that Organiser or any of Organiser's Affiliates lists through the Services or other applicable agreement for Services provided by All Events or any of its Affiliates, and use the withheld amount to set off the amount owed by Organiser or any of Organiser's Affiliates to All Events or any of its Affiliates; and/or send an invoice to Organiser or any of its Affiliates for such amounts to the extent Organiser's or any of its Affiliate's outstanding balance is insufficient to cover these costs, in which case Organiser or any of its Affiliates will pay All Events or any of its Affiliates such invoiced amounts within seven (7) days after the date of the invoice.

If payment for any amounts due to All Events or any of its Affiliates hereunder is not made by Organiser or any of its Affiliates when due and after receiving a late payment notice from All Events or any of its Affiliates, All Events or any of its Affiliates reserves the right, in its discretion and without limiting its other rights and remedies, to suspend or terminate Organiser's or any of Organiser's Affiliate's registration for any Services provided by All Events or any of its Affiliates (including any and all accounts that Organiser or any of Organiser's Affiliates may have). In addition, any such unpaid amounts due and owing to All Events or any of its Affiliates are subject to collections in accordance with Section 4.5(b).

(b) Collections; Costs of Recovery.

All Events reserves the right to pursue any late and unpaid amounts due and owing to All Events or any of its Affiliates for collections if such amounts are not paid within seven (7) days after the date of the invoice. In addition, Organiser agrees to promptly and fully reimburse All Events or any of its Affiliates upon demand for all out-of-pocket costs and expenses, including without limitation, reasonable attorneys' fees and expenses, incurred by All Events or any of its Affiliates in collecting past due amounts or any other amounts due and owing from Organiser or any of its Affiliates under this Merchant Agreement, the Terms of Service or any or other applicable agreement for Services provided by All Events or any of its Affiliates. Organiser and any of its Affiliates agree that if All Events or any of its Affiliates must seek collections for past due amounts and Organiser or any of its Affiliates does not respond or pay in full after receiving a collection notice, All Events or any of its Affiliates reserves the right to pursue outstanding balances through judicial proceedings, and such actions are expressly excluded from any arbitration provisions set forth in the Terms of Service.

Use or any or other applicable agreement for Services provided by All Events or any of its Affiliates.

(c) Taxes.

You are solely responsible for determining which, if any, sales, use, amusement, value added, consumption, excise and other taxes, duties, levies and charges (collectively, "Taxes") apply to your use of the Services and to sales you make using the Services. You agree that it is your sole responsibility to, and that you will, collect and remit the correct amounts of all such Taxes to the applicable governmental authorities (“Tax Authorities”). All Events does not represent, warrant or guarantee that any tax tools or tax calculators (“Tax Tools”) provided to you will meet all tax requirements that may be applicable to you or that such Tax Tools will result in your collection or remittance of all applicable Taxes, which Taxes may vary based on the nature of your event, the nature of your tax status (individual, entity, business, consumer, etc.), your location, the location of your Consumers, credits and deductions for which you may qualify and other factors, and you hereby release All Events from any and all liability with respect to your use of the Tax Tools. None of such Tax Tools should be considered legal or tax advice. If you do collect Taxes and use All Events Payment Processing, All Events will pay such amounts to you at the same time as the underlying Event Registration Fees. You are responsible for remitting all such Taxes to the appropriate Tax Authorities. If you use any Tax Tools that require you to input a tax registration number, you represent and warrant that such tax registration number is true and correct. All Events cannot give you legal or tax advice, so please be sure to check with your own tax advisor about any applicable Taxes. In the event that a Tax Authority requires All Events to pay any Taxes attributable to your use of the Services or to sales you make using the Services, you agree to promptly and fully reimburse All Events for such Taxes upon demand and all costs, penalties, interest and expenses related thereto.

Notwithstanding the preceding paragraph, All Events may, in certain jurisdictions, be required to collect and remit Taxes for your sales of tickets and/or registrations facilitated using the Services. In order to determine whether any Taxes must be collected on your behalf, All Events may request certain information when you create an Event using the platform. Such information may relate to your tax exempt status, the nature of your Event and/or other similar information. If such information is requested, you represent and warrant that the information you provide is true and correct. All Events cannot give you legal or tax advice, so please be sure to check with your own legal and/or tax advisor about any information you provide through the platform. In the event that a Tax Authority requires All Events to pay any Taxes attributable to your Event as a result of the information you provided All Events being incorrect, you agree to promptly and fully reimburse All Events for such Taxes upon demand and all costs, penalties, interest and expenses related thereto.

Notwithstanding paragraph (i) in this section, All Events may, in certain jurisdictions, be required to collect and remit Taxes on All Events Service Fees and All Events Payment Processing Fees (“All Events Fees”) to the Tax Authorities. In such jurisdictions, All Events will collect from you Taxes on All Events Fees, and you agree to pay such Taxes. All Events may, at its sole election, invoice you for Taxes on All Events Fees or withhold (from amounts it would otherwise pay to you) the amount of Taxes on All Events Fees. With the exception of Taxes on All Events Fees that All Events collects from you pursuant to this paragraph and Taxes collected and remitted pursuant to paragraph (ii) in this section, you remain responsible for collecting and remitting the correct amount of any Taxes that apply to your use of the Services and to sales you make using the Services. A list of the jurisdictions in which All Events collects Taxes on All Events Fees is available here.

Except as set forth in Sections 4.5(c)(ii) and 4.5(c)(iii), in addition, due to IRS regulations, if All Events processes transactions and issues you payouts (A) for more than twenty thousand dollars ($20,000) in gross sales; and (B) for more than two hundred (200) transaction orders, in each case during a given calendar year and in the aggregate across all of your accounts, All Events is required to report to the IRS (i) the gross amount of transactions for which you have been paid in that calendar year and in each month of that calendar year; (ii) your name; (iii) your address; and (iv) your Tax Identification Number ("Your Tax Information"). As part of these IRS regulations, All Events is required to either (A) collect Your Tax Information; or (B) establish that you are a foreign person not subject to US taxes, before your accounts pass the two hundred (200) order transaction threshold in the aggregate. Once your accounts cross the two hundred (200) order transaction threshold, you agree that you will not receive any further payments from All Events until either (A) or (B) above are satisfied.

All Events reserves the right to withhold the payment of any amounts owed to you hereunder and dispose of them as required by applicable local, state, provincial, national or other law, rule, regulation, judgment or order, in each case as determined by All Events, or to seek later payment from you of any amounts on taxes uncollected and unremitted, related to your events.

4.6 Commercial Entities.

From time to time, one or more Card Schemes may require that you enter into an additional agreement directly with one of our Payment Processing Partners or with the applicable Card Scheme. Typically, this happens if your transactions exceed one hundred thousand dollars ($100,000) with respect to a particular Card Scheme on an annual basis in a given geography. If we believe that your account is likely to be subject to this additional requirement, we will provide you with a "Commercial Entity Agreement" that you must agree to in order to continue using EPP. If you fail to accept that "Commercial Entity Agreement," we may suspend or terminate your account or transfer your account to FPP.

4.7 Escheatment.

If your account has had no activity for a period of time set forth in applicable unclaimed property (e.g., escheatment) laws and we hold funds related to your account, then we will notify you as required by applicable laws. If you do not claim your unclaimed funds within the timeframe notified to you, then we will escheat them to the applicable governmental authority in accordance with applicable laws.

5. Prohibited Merchants; Prohibited Events; Prohibited Transactions.

5.1 Prohibited Merchants.

By registering for the Services and accepting this Merchant Agreement, you represent and warrant that:

you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, Australia or Canada has embargoed goods and/or services of the same type as the Services ("Restricted Countries”);

you are not a person or entity or under the control of or affiliated with a person or entity that

appears on the U.S. Office of Foreign Assets Control's Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List;

appears on the U.S. Department of State's Terrorist Exclusion List;

appears on the Bureau of Industry and Security's Denied Persons List;

appears on the Consolidated List of Targets published by the U.K. HM Treasury;

appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade or is subject to sanctions in any other country; and

you are not listed in the MasterCard MATCH terminated merchant database or Visa terminated merchant file and your right to access each Card Scheme and each Alternative Form of Payment is not presently revoked or suspended.

If you fall into any of the categories set forth above, as determined by All Events in its discretion, you are a "Prohibited Merchant."

5.2 Prohibited Events.

You may not post events to the Services or engage in activities through the Services that:

violate or facilitate the violation of any applicable local, state, provincial, national or other law, rule or regulation;

would be prohibited under the Payment Scheme Rules;

take place in Restricted Countries; and contain any Content (as defined in the Terms of Service) that would violate the Terms of Service, or the All Events Community Guidelines.

Any event that falls into any of the categories set forth above, as determined by All Events in its discretion, is a "Prohibited Event."

5.3 Prohibited Transactions.

You may not use EPP to process any of the following transactions and you represent and warrant that you will not submit for processing through the Services:

any transaction that would violate or is considered "high risk" (or another restricted category) by the Payment Scheme Rules, including any transaction regarding adult-related content or activities, illegal goods or services including cannabis, or the paraphernalia associated with any illegal goods or service, purchase of crypto-currency, raffles, sweepstakes, or gambling; any transaction that is fraudulent or criminal in nature;

any transaction that would constitute a "restricted transaction" as defined in the Unlawful Gambling Enforcement Act of 2006 or Regulation GG; and any transaction that would constitute sending money to another party other than for the purchase of bona fide tickets or registrations to, or solicitation of a donation for, events, or sale of items related to such events.

Any transaction that falls into any of the categories set forth above, as determined by All Events in its discretion, is a "Prohibited Transaction."

5.4 Remedies.

In the event that All Events discovers that you are a Prohibited Merchant, that you have posted a Prohibited Event and/or that you have attempted to process or processed a Prohibited Transaction, then All Events may take any or all of the following actions in its discretion in addition to any and all remedies that All Events may have under the law or elsewhere in the Terms of Service:

suspend or terminate your All Events account;

alter, edit, or remove any Prohibited Event or any portion thereof;

block, reverse or refund any or all of your transactions;

hold any and all funds associated with your account to the extent required by applicable local, state, provincial, national or other law, rule, regulation, judgment or order; and refer you, your events and/or your transactions and information relating to the same (without further notice to you) to our Payment Processing Partners, the Card Schemes, the Alternative Form of Payment Frameworks and/or applicable law enforcement agencies for further action.

6. Representations And Warranties.

In addition to the representations and warranties contained herein, you represent and warrant to us that if you represent an entity, that entity is duly organised, validly existing and in good standing under the laws of the state, province or country of its formation;

you, or the entity you represent (if applicable), have all requisite power and authority to enter into this Agreement and to carry out the transactions contemplated hereby;

the entering into and performing of this Agreement by you, or if you represent an entity by the entity you represent, will not result in any breach of, or constitute default under, any applicable local, state, provincial, national or other law, rule, regulation, judgment or order, or other agreement to which you or it is a party, including without limitation, any other agreement for the sale of tickets or registrations; and if you represent an entity, you have the full right, legal power and actual authority to bind such entity to the terms and conditions hereof.

Further, you represent, warrant and acknowledge that you (not we) are solely responsible for ensuring that your events are ticketed correctly, and that only valid tickets are honoured. You understand and agree that All Events is not liable for any costs arising from whether a presented ticket is or is not valid, or is or is not honoured, including any tickets procured through, or representing, fraud or deceptive practises.

7. Termination.

In addition to our right to terminate your use of the Services under the Terms of Service, All Events may terminate this Merchant Agreement and your right to use the Services to create, promote and collect sales proceeds for events

if you are in violation or breach of any provision of this Merchant Agreement;

if our Payment Processing Partners and/or the Card Schemes or Alternative Form of Payment Frameworks terminate our right to provide the EPP Service or your right to accept payments via the EPP Service in their sole discretion;

if All Events is served with legal process seeking to attach or garnish any of your funds or property in All Events's possession; or All Events is put on notice pursuant or similar communication, informing All Events that you have granted a right to assignment of payments to the your lender as a secured party.